Privacy Policy

At Naaz Veils, your trust means everything. This Privacy Policy explains what information we collect when you visit naazveils.in or place an order, how we use it, and the choices you have. We keep this simple and collect only what we genuinely need to serve you well.

By using our website, you agree to the practices described here.

We collect information you provide directly and a little that is gathered automatically as you browse:

• Contact and order details — your name, email, phone number, and shipping address, so we can process and deliver your order.
• Payment information — handled entirely by our secure payment partner, Razorpay. We never see or store your full card or banking details on our servers.
• Account information — if you create an account, your saved addresses and order history.
• Usage information — basic analytics such as pages viewed and device type, which help us improve the store. Cookies that are not essential are only used with your consent.

We use your information to:

• Process, pack, ship, and track your orders.
• Send order confirmations, shipping updates, and respond to your questions.
• Offer support and handle returns or exchanges where applicable.
• Send occasional updates or offers — only if you have opted in, and you can unsubscribe at any time.
• Keep the store secure and prevent fraud.

We do not sell your personal information. We share it only with the trusted partners who help us run the store — for example, our courier for delivery and Razorpay for payments — and only to the extent needed to complete your order.

We may also disclose information if required by law or to protect the rights and safety of our customers and our business.

Our site uses essential cookies to remember your cart and keep your session working. Any non-essential cookies, such as analytics, are used only with your permission, and you can manage cookies through your browser settings at any time.

We take reasonable technical and organisational measures to protect your information, and payments are processed over encrypted, PCI-compliant systems through Razorpay.

We keep your information only as long as needed to fulfil your orders, meet legal and accounting obligations, and support you if you return.

You can ask us to access, correct, or delete the personal information we hold about you, and you can opt out of marketing messages at any time. Just write to us and we will take care of it promptly.

We may update this policy from time to time as our store grows or as regulations change. The latest version will always live on this page with its revision date.